Computing and IT Advanced Technician

Course summary

The Information Communications Technician apprenticeship equips individuals with the ability to deliver efficient operation and control of the IT and network infrastructure (physical or virtual hardware, software, network services and data storage) either on-premises or provisioned as cloud services. Information Communications Technicians monitor, administer, troubleshoot, and support ICT systems and they interact with a wide range of stakeholders supporting them remotely or face-to-face. This apprenticeship provides the skills and knowledge to apply to an array of specialist roles supporting business operations, with a strong focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are examples of typical tasks and projects undertaken by an Information Communications Technician apprentice. This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. These can include but are not limited to retail, finance, and telecoms providers. This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer. The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.